Courses

Programmes for governing operational measures

Each course produces artefacts you can take into a live UK operation—contracts, queues, and agendas—not just slide decks.

Analytics charts on a laptop screen

Flagship · 6 weeks · from £1,640

Operational KPI Scorecards

End-to-end design of a governed scorecard with owners, thresholds, and a decision-led review.

Open course
Colleagues studying wall-mounted performance charts

Workshop · 3 days · from £720

Exception Signal Lab

Turn noisy alerts into ranked exception queues tied to operational levers.

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Notebook beside printed line charts

Cohort · 4 weeks · from £1,120

Review Cadence Design

Rewrite weekly and monthly forums so KPIs drive decisions instead of status reading.

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Code and data overlays on a monitor

Clinic · 2 half-days · from £480

Definition Drift Clinic

Audit how KPI definitions quietly change across systems and fix the contract language.

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