Flagship course
Operational KPI Scorecards
A six-week build of business analytics for operational KPI governance—from measure contracts to a review your leadership will keep using.
Learning outcomes
- Write measure contracts that survive handovers
- Select leading indicators that map to operational levers
- Design exception views instead of denser dashboards
- Run a decision-led KPI forum under 40 minutes
- Document escalation when thresholds breach twice
£1,640 / seat
Included in the Control Floor tier. Private Atelier delivery available for multi-site teams.
No checkout on this website—enrolment is confirmed after intake.
Modules
Inventory and kill list
Catalogue inherited KPIs, retire vanity measures, and freeze a candidate set.
Measure contracts
Definitions, grain, sources, refresh, owners, and known latency limits.
Leading vs lagging design
Pair each lagging outcome with at least one actionable leading signal.
Exception Signal Lab
Build ranked queues and quiet rules that respect night-shift attention.
Review cadence
Agenda, decision log, and refusal language for ungoverned metric requests.
Publish and defend
Stakeholder rehearsal, drift checks, and a 90-day sustain plan.
Instructor
Amelia Crowe facilitates most public GB cohorts. She spent a decade in operations performance roles before teaching measure design full time.
Amelia focuses critiques on contract clarity and whether a chart changes a supervisor’s next action—not on visual polish.
Participant notes
“Module 4’s exception queue replaced three overlapping dashboards. The rehearsal in week six exposed how weakly we explained thresholds to directors.”Nadia R. · operations controller · Cardiff
“Solid course. The data latency conversation was more honest than most vendors. I needed more time on warehouse joins than the schedule allowed.”Anonymous client in manufacturing · Yorkshire
FAQ
Do I need a specific BI tool?
No. Artefacts are tool-agnostic. Bring whatever you already use for reporting; we will not migrate platforms for you.
What is a real limitation of this course?
We do not fix broken source systems. If your event data is incomplete, the measure contract will document that limit rather than invent a perfect KPI.
Can multiple people from one site join?
Yes. Teams of five or more usually move to Governance Atelier for private facilitation.
Is payment taken on this site?
No. Pricing is informational. Invoices are arranged after intake—see our refund policy for enrolment terms.