KPI Governance
Rules before charts
Operational KPI governance is the discipline of deciding what gets measured, who owns it, how it is challenged, and when it is retired—using business analytics as the supporting craft.
Four pillars we teach
Every System Access Core programme returns to the same spine so teams do not confuse a prettier dashboard with better control.
Contracts
Written definitions that include latency, exclusions, and the person who may change the formula.
Cadence
Forums sized to the decision, with a log that records what changed after the number moved.
Exceptions
Queues that surface breaches early instead of burying them in dense tiles.
Drift control
Quarterly checks for silent definition changes across systems and suppliers.
Where this shows up on the floor
In GB logistics, shared services, and field operations, governance usually fails at handovers: a regional manager invents a parallel metric, or a tool upgrade quietly alters a join. Our method makes those breaks visible.